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Frequently Asked Questions
Find answers to the questions most frequently asked by our customers.
We ship all orders within 24 to 48 hours after the production phase. You will receive your package within 3 to 7 business days after shipping. A confirmation email with tracking will be sent as soon as your order ships.
We accept credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. All payments are secured via SSL encryption to protect your information.
Our guarantee gives you 14 days from receipt of your item to change your mind. If the item doesn't suit you, you can return it to us in its original, unused packaging for a full refund or exchange.
Our customer service is available 7 days a week at contact@faso3d.com. We are committed to responding to all your requests within 24 hours. You can also contact us via the form available in the “Contact” section of our site.
Yes, we offer progressive discounts for bulk orders. From 3 items, you get an automatic 10% discount, and from 5 items, the discount increases to 15%. These discounts apply automatically at checkout.