{"id":4106,"date":"2025-08-28T22:48:06","date_gmt":"2025-08-28T21:48:06","guid":{"rendered":"https:\/\/faso3d.com\/?page_id=4106"},"modified":"2026-05-03T18:10:27","modified_gmt":"2026-05-03T17:10:27","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/faso3d.com\/en\/politique-de-retour\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4106\" class=\"elementor elementor-4106\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbeb362 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"bbeb362\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f7f633\" data-id=\"8f7f633\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40688ce elementor-widget elementor-widget-html\" data-id=\"40688ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<head>\r\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7328546765665660\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<\/head>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7075f4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7075f4f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe54771\" data-id=\"fe54771\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7897d4 elementor-widget elementor-widget-html\" data-id=\"d7897d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"unicruze-legal-notice\">\r\n    <style>\r\n        .unicruze-legal-notice {\r\n            font-family: 'Plus Jakarta Sans', sans-serif;\r\n            line-height: 1.6;\r\n            color: #333;\r\n            font-size: 16px;\r\n            padding: 20px;\r\n            max-width: 1000px;\r\n            margin: 0 auto;\r\n        }\r\n        \r\n        .unicruze-legal-notice h1 {\r\n            font-size: 32px;\r\n            font-weight: 700;\r\n            color: #2c3e50;\r\n            margin-bottom: 15px;\r\n            text-align: center;\r\n            padding-bottom: 15px;\r\n            border-bottom: 2px solid #d8955f;\r\n        }\r\n        \r\n        .unicruze-legal-notice .last-updated {\r\n            color: #7f8c8d;\r\n            font-size: 16px;\r\n            margin-bottom: 30px;\r\n            text-align: center;\r\n        }\r\n        \r\n        .unicruze-legal-notice h2 {\r\n            font-size: 24px;\r\n            font-weight: 600;\r\n            color: #2c3e50;\r\n            margin: 40px 0 20px 0;\r\n            padding-bottom: 10px;\r\n            border-bottom: 1px solid #eaeaea;\r\n            position: relative;\r\n        }\r\n        \r\n        .unicruze-legal-notice h2:after {\r\n            content: \"\";\r\n            position: absolute;\r\n            bottom: -1px;\r\n            left: 0;\r\n            width: 60px;\r\n            height: 2px;\r\n            background-color: #d8955f;\r\n        }\r\n        \r\n        .unicruze-legal-notice h3 {\r\n            font-size: 20px;\r\n            font-weight: 600;\r\n            color: #2c3e50;\r\n            margin: 30px 0 15px 0;\r\n        }\r\n        \r\n        .unicruze-legal-notice h4 {\r\n            font-size: 18px;\r\n            font-weight: 600;\r\n            color: #2c3e50;\r\n            margin: 25px 0 12px 0;\r\n        }\r\n        \r\n        .unicruze-legal-notice p {\r\n            margin-bottom: 20px;\r\n        }\r\n        \r\n        .unicruze-legal-notice ul, .unicruze-legal-notice ol {\r\n            margin-bottom: 25px;\r\n            padding-left: 25px;\r\n        }\r\n        \r\n        .unicruze-legal-notice li {\r\n            margin-bottom: 10px;\r\n        }\r\n        \r\n        .unicruze-legal-notice a {\r\n            color: #d8955f;\r\n            text-decoration: none;\r\n            transition: color 0.3s;\r\n        }\r\n        \r\n        .unicruze-legal-notice a:hover {\r\n            color: #c87d4f;\r\n            text-decoration: underline;\r\n        }\r\n        \r\n        .unicruze-legal-notice .contact-info {\r\n            background: linear-gradient(135deg, #fcf6f0 0%, #f9ece0 100%);\r\n            padding: 25px;\r\n            border-radius: 10px;\r\n            margin: 25px 0;\r\n            border-left: 5px solid #d8955f;\r\n        }\r\n        \r\n        .unicruze-legal-notice .highlight {\r\n            background-color: #f9ece0;\r\n            padding: 3px 6px;\r\n            border-radius: 4px;\r\n            font-weight: 500;\r\n            color: #b16e3c;\r\n        }\r\n        \r\n        .unicruze-legal-notice .definitions {\r\n            background-color: #f8f9fa;\r\n            padding: 20px;\r\n            border-radius: 8px;\r\n            margin: 20px 0;\r\n        }\r\n        \r\n        .unicruze-legal-notice .definitions dt {\r\n            font-weight: 600;\r\n            color: #2c3e50;\r\n            margin-top: 15px;\r\n        }\r\n        \r\n        .unicruze-legal-notice .definitions dd {\r\n            margin-left: 20px;\r\n            margin-bottom: 15px;\r\n        }\r\n        \r\n        .unicruze-legal-notice footer {\r\n            margin-top: 50px;\r\n            padding-top: 20px;\r\n            border-top: 1px solid #eaeaea;\r\n            text-align: center;\r\n            color: #7f8c8d;\r\n        }\r\n        \r\n        @media (max-width: 768px) {\r\n            .unicruze-legal-notice {\r\n                padding: 15px;\r\n            }\r\n            \r\n            .unicruze-legal-notice h1 {\r\n                font-size: 28px;\r\n            }\r\n            \r\n            .unicruze-legal-notice h2 {\r\n                font-size: 22px;\r\n            }\r\n            \r\n            .unicruze-legal-notice h3 {\r\n                font-size: 18px;\r\n            }\r\n        }\r\n    <\/style>\r\n    \r\n    \r\n    <div class=\"unicruze-legal-notice\">\r\n    <h1>Politique de Retour<\/h1>\r\n    <p class=\"last-updated\"><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> 25 Ao\u00fbt 2025<\/p>\r\n\r\n    <h2>Droit de R\u00e9tractation<\/h2>\r\n    <p>Conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise, vous disposez d'un d\u00e9lai de r\u00e9tractation de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de vos articles pour exercer votre droit de retour sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/p>\r\n    \r\n    <h2>Conditions de Retour<\/h2>\r\n    <p>Pour \u00eatre accept\u00e9, tout retour doit respecter les conditions suivantes :<\/p>\r\n    \r\n    <ul>\r\n        <li>Les articles doivent \u00eatre retourn\u00e9s dans leur <strong>emballage d'origine<\/strong><\/li>\r\n        <li>Les produits doivent \u00eatre <strong>non utilis\u00e9s, non lav\u00e9s et non port\u00e9s<\/strong><\/li>\r\n        <li>Toutes les \u00e9tiquettes doivent \u00eatre <strong>attach\u00e9es aux articles<\/strong><\/li>\r\n        <li>Les articles doivent \u00eatre accompagn\u00e9s de la <strong>facture d'achat originale<\/strong><\/li>\r\n        <li>Les produits de beaut\u00e9 et cosm\u00e9tiques doivent \u00eatre <strong>dans leur conditionnement scell\u00e9 d'origine<\/strong><\/li>\r\n    <\/ul>\r\n    \r\n    <h2>Articles Non Remboursables<\/h2>\r\n    <p>Pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, certains articles ne peuvent \u00eatre ni repris, ni \u00e9chang\u00e9s, ni rembours\u00e9s :<\/p>\r\n    \r\n    <ul>\r\n        <li>Les produits cosm\u00e9tiques et de beaut\u00e9 descell\u00e9s<\/li>\r\n        <li>Les sous-v\u00eatements et maillots de bain<\/li>\r\n        <li>Les produits personnalis\u00e9s ou sur mesure<\/li>\r\n        <li>Les articles sold\u00e9s ou en promotion<\/li>\r\n        <li>Les produits num\u00e9riques et logiciels<\/li>\r\n    <\/ul>\r\n    \r\n    <h2>Proc\u00e9dure de Retour<\/h2>\r\n    <p>Pour initier un retour, veuillez suivre ces \u00e9tapes :<\/p>\r\n    \r\n    <ol>\r\n        <li>Contactez notre service client \u00e0 <a href=\"mailto:retours@faso3d.com\">retours@faso3d.com<\/a> pour obtenir un num\u00e9ro de retour<\/li>\r\n        <li>Emballer soigneusement le(s) article(s) dans leur emballage d'origine<\/li>\r\n        <li>Inclure la facture d'achat et le formulaire de retour compl\u00e9t\u00e9<\/li>\r\n        <li>Exp\u00e9dier le colis \u00e0 l'adresse suivante :<\/li>\r\n    <\/ol>\r\n    \r\n    <div class=\"contact-info\">\r\n        <p><strong>FASO 3D - Service Retours<\/strong><br>\r\n        22 All\u00e9e de l'Estive<br>\r\n        78200 Magnanville, France<br>\r\n        <strong>R\u00e9f\u00e9rence:<\/strong> [Votre num\u00e9ro de retour]<\/p>\r\n    <\/div>\r\n    \r\n    <h2>Frais de Retour<\/h2>\r\n    <p>Les frais de retour sont \u00e0 la charge du client, sauf en cas d'erreur de notre part ou d'article d\u00e9fectueux. Nous recommandons d'envoyer votre colis avec une assurance et un suivi, car nous ne pouvons \u00eatre tenus responsables des articles perdus ou endommag\u00e9s pendant le transport.<\/p>\r\n    \r\n    <h2>Traitement des Retours<\/h2>\r\n    <p>Une fois votre colis re\u00e7u :<\/p>\r\n    \r\n    <ul>\r\n        <li>Nous traiterons votre retour sous <strong>5 \u00e0 10 jours ouvrables<\/strong><\/li>\r\n        <li>Vous recevrez un email de confirmation une fois le retour trait\u00e9<\/li>\r\n        <li>Le remboursement sera effectu\u00e9 sur le moyen de paiement original sous <strong>7 \u00e0 14 jours<\/strong><\/li>\r\n        <li>Les \u00e9changes seront exp\u00e9di\u00e9s dans les <strong>48 heures<\/strong> suivant la r\u00e9ception du retour<\/li>\r\n    <\/ul>\r\n    \r\n    <h2>Produits D\u00e9fectueux<\/h2>\r\n    <p>En cas de produit d\u00e9fectueux ou non conforme \u00e0 votre commande :<\/p>\r\n    \r\n    <ul>\r\n        <li>Contactez-nous imm\u00e9diatement \u00e0 <a href=\"mailto:serviceclient@faso3d.com\">serviceclient@faso3d.com<\/a><\/li>\r\n        <li>Joignez des photos du produit et de l'emballage<\/li>\r\n        <li>Nous prendrons en charge les frais de retour et vous enverrons un produit de remplacement<\/li>\r\n    <\/ul>\r\n    \r\n    <h2>Questions et Support<\/h2>\r\n    <p>Notre \u00e9quice client est disponible pour toute question concernant les retours :<\/p>\r\n    \r\n    <div class=\"contact-info\">\r\n        <p>\ud83d\udce7 <strong>Email:<\/strong> retours@faso3d.com<br>\r\n        \u23f0 <strong>R\u00e9ponse sous 24-48 heures<\/strong><br>\r\n        \ud83d\udd52 <strong>Horaires:<\/strong> Lundi-Vendredi 9h-18h<\/p>\r\n    <\/div>\r\n    \r\n    <p><em>Pour toute r\u00e9clamation, veuillez nous contacter avant d'exp\u00e9dier votre retour. Sans num\u00e9ro de retour pr\u00e9alable, le traitement peut \u00eatre retard\u00e9.<\/em><\/p>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Retour Derni\u00e8re mise \u00e0 jour : 25 Ao\u00fbt 2025 Droit de R\u00e9tractation Conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise, vous disposez d&rsquo;un d\u00e9lai de r\u00e9tractation de 14 jours \u00e0 compter de la r\u00e9ception de vos articles pour exercer votre droit de retour sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. Conditions de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-4106","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/pages\/4106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/comments?post=4106"}],"version-history":[{"count":10,"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/pages\/4106\/revisions"}],"predecessor-version":[{"id":5143,"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/pages\/4106\/revisions\/5143"}],"wp:attachment":[{"href":"https:\/\/faso3d.com\/en\/wp-json\/wp\/v2\/media?parent=4106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}